PalmGuitar® … Guaranteed for Life
Your new PalmGuitar® v2 is warranted to be free from defects in materials and workmanship for the life of the original retail purchaser, subject to the limitations contained in this warranty. If at any time your PalmGuitar® v2 malfunctions as a result of faulty materials or workmanship, PalmGuitar, LLC will repair the defect(s) or replace the instrument, as it deems appropriate in its sole discretion. This warranty covers the cost of both labor and materials on any repair deemed necessary by our PalmGuitar, LLC for the lifetime of the original purchaser. PalmGuitar, LLC reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. To obtain service under this warranty contact PalmGuitar, LLC and obtain a Return Authorization number (RA). In the unlikely event that your instrument is destroyed, lost or damaged beyond repair, while in the possession of PalmGuitar, LLC for repair, PalmGuitar, LLC will replace that instrument with one of the same or most similar style of a value not in excess of the original purchase price of your instrument.
This warranty is extended to the original retail purchaser only and may not be transferred or assigned to subsequent owners. In order to validate your warranty, and as a condition precedent to warranty coverage hereunder, you must return your warranty registration card or register on line at palmguitar.com within sixty (60) days following the original date of purchase. A copy of your sales receipt must accompany all requests for warranty coverage. This warranty gives you specific rights which may vary from state to state, and is subject to the following limitations this warranty does NOT cover:
- Any instrument that has been altered or modified in any way or upon which the serial number has been tempered with or altered.
- Any instrument whose warranty card has been altered or upon which false information has been given.
- Any instrument that has been damaged due to misuse, negligence, accident, or improper operation.
- Subjective issues of tonal characteristics.
- Shipping damages of any kind.
- Normal wear and tear (worn frets, worn plating, worn strings, worn finish, etc.).
- Any instrument purchased from an unauthorized dealer.
- Any factory installed electronics after a period of one (1) year following the original date of purchase.
PalmGuitar, LLC makes no other express warranty of any kind whatsoever. All implied, warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty. Some States and/or countries do not allow the exclusion of limitation of implied warranties so that the above may not apply to you. PalmGuitar, LLC shall not be liable for any special, indirect, consequential, incidental or other similar damages suffered by the purchaser or any third party, including, without limitation, damages for loss of profits or business or damages resulting from use or performance of the instrument, whether in contract or in tort, even if PalmGuitar, LLC or its authorized representative has been advised of the possibility of such damages, and PalmGuitar, LLC shall not be liable for any expenses, claims, or suits arising out of or relating to any of the foregoing.
To activate your warranty, please fill out the form below, and submit it to PalmGuitar, LLC